Degraded Performance: Chat Support

Incident Report for StackPath

Resolved

Issues with the chat system has been resolved. Please reach out to our support team if you are still experiencing any issues. Thank you.

Posted Sep 21, 2020 - 18:24 UTC

Monitoring

A fix for the chat systems has been implemented, and we will continue to monitor the situation.

Posted Sep 21, 2020 - 17:43 UTC

Investigating

We are aware that Zendesk is experiencing issues which are impacting customer's ability to communicate over the chat. Our phone lines and ticketing system are still fully operational.

We apologize for any inconvenience that this issue might cause to timely responding to your inquiries. We will post updates as soon as they become available.

If you have questions, our Support team is available 24/7 at hi@stackpath.com and over phone at 1-800-570-2253.

Posted Sep 21, 2020 - 16:53 UTC

This incident affected: Systems (Ticketing System).