Degraded Performance: Frankfurt PoP

Incident Report for StackPath

Resolved

This incident has been resolved.

Posted Jan 18, 2021 - 19:21 UTC

Monitoring

Engineers have been able to implement a fix and return Frankfurt to full operation. We will be monitoring the PoP for any further issues.

Posted Jan 18, 2021 - 18:27 UTC

Update

Engineers are continuing efforts to restore service in Frankfurt.

Posted Jan 18, 2021 - 17:15 UTC

Identified

Engineers have identified the root cause and are working on recovering the PoP now. Additional updates will be provided as soon as they become available.

Posted Jan 18, 2021 - 15:02 UTC

Investigating

We are currently experiencing degraded performance in our Frankfurt PoP. We will update our status page as soon as more information becomes available.

Traffic are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com / support@highwinds.com or phone at 1-800-570-2253.

Posted Jan 18, 2021 - 14:11 UTC

This incident affected: Europe, Middle East, Africa (FR - Frankfurt, Germany).