We have mitigated the degraded performance in all impacted PoPs and are seeing performance return to normal standards. We will continue to monitor the situation and provide updates as they are available.
Posted Dec 12, 2018 - 13:48 UTC
Identified
Update: We are experiencing increased timeouts from Frankfurt, Amsterdam and Paris and are actively working to mitigate these issues. We will update as soon as more information is available.
Posted Dec 12, 2018 - 10:34 UTC
Investigating
We are currently experiencing degraded performance and provisioning issues on our Frankfurt PoP. We will update our status page as soon as more information becomes available.
If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted Dec 12, 2018 - 09:53 UTC
This incident affected: Europe, Middle East, Africa (FR - Frankfurt, Germany).