StackPath and Highwinds Status
Investigating - We are currently investigating an issue with reduced transfer rates only to us-east-1 region.
Dec 7, 20:20 UTC
Asia Operational
MN - Manila, Philippines Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - Sterling, VA, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
Systems Degraded Performance
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Degraded Performance
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019
Completed - The scheduled maintenance has been completed.
Dec 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 03:00 UTC
Scheduled - StackPath is conducting maintenance on our Edge Computing – VM Platform.

Expected downtime during the transition is no more than 5 minutes for workloads in each PoP.

For questions or concerns during this maintenance, please email hi@stackpath.com or call +1 (877) 629-2361 (US) or +1 (323) 313-1206 (International).

The following PoPs will be impacted by this maintenance:
• Denver
• Los Angeles
• Seattle
• San Jose
• Toronto
Nov 27, 20:10 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 UTC
Scheduled - StackPath is conducting maintenance on our Edge Computing – VM Platform.

Expected downtime during the transition is no more than 5 minutes for workloads in each PoP.

For questions or concerns during this maintenance, please email hi@stackpath.com or call +1 (877) 629-2361 (US) or +1 (323) 313-1206 (International).

The following PoPs will be impacted by this maintenance:
• Dallas
• Chicago
• São Paulo
Nov 27, 20:26 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 20:00 UTC
Scheduled - StackPath is conducting maintenance on our Edge Computing – VM Platform.

Expected downtime during the transition is no more than 5 minutes for workloads in each PoP.

For questions or concerns during this maintenance, please email hi@stackpath.com or call +1 (877) 629-2361 (US) or +1 (323) 313-1206 (International).

The following PoPs will be impacted by this maintenance:
• Frankfurt
• London
Nov 27, 20:27 UTC
Dec 6, 2019
Resolved - This incident has been resolved.
Dec 6, 17:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 6, 16:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 16:22 UTC
Investigating - We are investigating intermittent performance issues in the Milan, Italy market. Customers may experience timeouts and connection failures until the issue is resolved.
Dec 6, 16:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 19:00 UTC
Scheduled - Expected downtime during the transition is no more than 5 minutes for workloads in each PoP.

For questions or concerns during this maintenance, please email hi@stackpath.com or call +1 (877) 629-2361 (US) or +1 (323) 313-1206 (International).

The following PoPs will be impacted by this maintenance:
• Hong Kong
• Melbourne
• Tokyo
• Singapore
Nov 27, 20:27 UTC
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:00 UTC
Scheduled - StackPath is conducting maintenance on our Edge Computing – VM Platform.

Expected downtime during the transition is no more than 5 minutes for workloads in each PoP.

For questions or concerns during this maintenance, please email hi@stackpath.com or call +1 (877) 629-2361 (US) or +1 (323) 313-1206 (International).

The following PoPs will be impacted by this maintenance:
• Atlanta
• Washington DC
• New York City
• Miami
Nov 27, 19:58 UTC
Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 UTC
Scheduled - StackPath is conducting maintenance on our Edge Computing – VM Platform.

Expected downtime during the transition is no more than 5 minutes for workloads in each PoP.

For questions or concerns during this maintenance, please email hi@stackpath.com or call +1 (877) 629-2361 (US) or +1 (323) 313-1206 (International).

The following PoPs will be impacted by this maintenance:
• Amsterdam
• Madrid
• Stockholm
• Warsaw
Nov 27, 19:31 UTC
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019
Resolved - This incident has been resolved.
Nov 30, 15:28 UTC
Identified - The issue has been identified and we're working on resolving it. Upon inspection the data that is currently missing is for a brief 30 minute window, nevertheless we're working on restoring the data.
Nov 28, 22:24 UTC
Investigating - We are investigating a gap in analytics data.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at +1 (323) 313-1206.
Nov 28, 15:17 UTC
Nov 29, 2019
Resolved - This incident has been resolved.
Nov 29, 18:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 17:37 UTC
Investigating - We are currently investigating an issue which is causing certain customers in China to have issues resolving to the correct IP address of the CDN.
Nov 29, 09:07 UTC
Nov 28, 2019
Resolved - This incident has been resolved.
Nov 28, 22:13 UTC
Monitoring - The US-WEST region continues to operate at the current transfer rates. No further changes are scheduled through the weekend.
Oct 14, 08:18 UTC
Update - Engineers are continuing to monitor the system with restricted ingest rates which we expect to maintain through the night.
Oct 13, 00:03 UTC
Investigating - We are currently seeing degraded performance on some files in Object Storage for US-WEST region. We are investigating the cause at this time. Please continue to subscribe to the status page for updates.

If you have any additional questions you can reach out to support via live chat or at hi@stackpath.com.
Oct 12, 15:42 UTC
Resolved - This incident has been resolved.
Nov 28, 22:13 UTC
Update - The US-East region continues to operate at a steady rate. No further changes are scheduled through the weekend.
Oct 13, 00:15 UTC
Update - Our us-east-1 region is operating at a steady rate but not yet operating at our maximum expected throughput capacity. We are working on resolving some remaining connection errors reported by some customers.
We are closely monitoring the system and will provide another update soon.
Oct 10, 18:40 UTC
Update - We are maintaining reduced (but more consistent) ingress and egress rates in the us-east-1 region and have reduced the number of connection errors. Engineers are continuing to work on restoring performance.
Oct 9, 16:51 UTC
Update - Engineers have increased the number of connections available for data in an effort to provide increased ingress and egress rates in the US-EAST region. If you still experience connection errors or timeouts including 'max connection exceeded' messages, please contact hi@stackpath.com. We are continuing to work on a permanent solution to the problem. Next status page update is expected on Wed 9 Oct 2019 at approximately 1300 UTC.
Oct 9, 00:22 UTC
Identified - The first set of updates and modifications to the system has been made by the engineers. We continue to work on the throughput issues and expect an update with regards to that by approximately 00:00 UTC tonight.
Oct 8, 20:18 UTC
Investigating - Stackpath Engineers are aware of stability issues in Object Storage US-EAST and ingest rates are being limited to mitigate further issues. Users may experience intermittent timeouts or slow transfers as a result.

If you have any additional questions you can reach out to support via live chat or at hi@stackpath.com.
Oct 6, 00:59 UTC
Nov 27, 2019
Resolved - This incident has been resolved.
Nov 27, 23:31 UTC
Monitoring - We have resolved the issue and the control panel is functioning as expected. We will continue to monitor the situation and close the status page accordingly.
Nov 27, 20:12 UTC
Investigating - StackPath is investigating an issue with the Control Portal. Our engineers are working to resolve the issue and restore UI access.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253
Nov 27, 19:24 UTC
Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.

Nov 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 05:00 UTC
Scheduled - Saturday 11PM Central Time (UTC-6) - Sunday 3AM Central Time (4 hours total). This maintenance only affects pages related to billing functions (plan changes, payment method updates, processing payments, and viewing invoices). No platform services are affected by this maintenance.
Nov 22, 02:13 UTC