StackPath and Highwinds Status
Update - We are currently working on a fix for the issue.

In the meantime, partial traffic is being rerouted to the nearest PoP's to help mitigate impact.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 22, 14:42 UTC
Investigating - We are currently investigating degraded performance on our Warsaw PoP.

We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 22, 14:10 UTC
Asia Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
Europe Degraded Performance
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Degraded Performance
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
GI - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
SC - Santiago, Chile Operational
LI - Lima, Peru Operational
BO - Bogota, Colombia Operational
EZ - Buenos Aires, Argentina Operational
Systems Operational
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Serverless Scripting Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
CDN Operational
SSL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Los Angeles PoP Jun 28, 21:00-22:00 UTC
We will be performing a maintenance on our Los Angeles PoP where shield requests may intermittently time out for up to approximately 5 minutes.

Start: 28/June/2021 2100 UTC
End: 28/June2021 2200 UTC

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Posted on Jun 14, 16:03 UTC
Past Incidents
Jun 22, 2021
Completed - The scheduled maintenance has been completed.
Jun 22, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 UTC
Scheduled - Stackpath will be performing a hardware maintenance in our Warsaw PoP. Capacity will be reduced which may cause customers to experience slightly higher than normal latency during this maintenance.

Maintenance:
Start Date: Monday, June 21, 2021
Estimated Duration: 3 hours
Estimated Down Time: 3 hours

Start Time:
June 21, 2021 22:00 UTC
June 21, 2021 18:00 US/Eastern
June 21, 2021 17:00 US/Central

End Date: Monday/Tuesday, June 21st/22nd, 2021

End Time:
June 22, 2021 01:00 UTC
June 21, 2021 21:00 US/Eastern
June 21, 2021 20:00 US/Central

Please feel free to subscribe to this Status for updates on this maintenance. If you have any questions regarding this maintenance, please do not hesitate to contact StackPath Customer Support at hi@stackpath.com or Highwinds Support at support@highwinds.com.
Jun 16, 15:29 UTC
Jun 21, 2021
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 10:02 UTC
Scheduled - StackPath Customers
To improve performance and reliability, StackPath will begin rolling updates on Edge Compute hypervisors across several PoPs – beginning Thursday, June 17, 2021, and ending Friday, June 18, 2021.

As this maintenance is processed, your instance may see up to a 15 second network interruption. Instances will not be power cycled during this maintenance. Please plan accordingly.

Maintenance windows are as follows:

Thursday June 17, 2021
10:00 - 14:00 UTC
• Hong Kong
• Melbourne
• Tokyo
• Singapore

Thursday June 17, 2021
22:00 - 02:00 UTC
• Amsterdam
• Stockholm
• Frankfurt
• London
• Madrid
• Warsaw

Friday June 18, 2021
03:00 - 07:00 UTC
• Atlanta
• Denver
• Dallas
• São Paulo
• Ashburn
• New York
• Los Angeles
• Miami
• Chicago
• Seattle
• San Jose
• Toronto
• Ashburn

You can follow our status page for updates on the maintenance and email us for any questions or issues.
Thank you,
StackPath Support
Jun 3, 21:40 UTC
Jun 17, 2021
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Resolved - This incident has been resolved.
Jun 12, 00:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

If you have any questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 11, 18:58 UTC
Investigating - We are investigating an incident impacting a small percentage of origin shield requests within our network

There is currently no impact to asset delivery

If you have any questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 11, 16:56 UTC
Jun 11, 2021
Resolved - This incident has been resolved.
Jun 11, 17:28 UTC
Update - We are continuing to monitor for any further issues.
Jun 11, 17:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 17:09 UTC
Identified - The issue in LAX has been identified and a fix is being implemented.
Jun 11, 15:16 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Los Angeles POP.

At the moment all traffic is being routed to the closest server in our network.

If you have any questions, our Support team is available 24/7 through live chat or through a ticket at https://app.stackpath.com/support.
Jun 11, 07:50 UTC
Resolved - This incident has been resolved.
Jun 11, 02:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 01:25 UTC
Investigating - Zendesk, our live chat provider, is currently experiencing issues. Some of our clients may be unable to reach out to us via live chat. We are working in unison with Zendesk to resolve the issue as soon as possible.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or via phone at 1-800-570-2253 or via live chat at stackpath.com
Jun 10, 22:57 UTC
Resolved - This incident has been resolved.
Jun 11, 00:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 22:41 UTC
Investigating - We are currently experiencing degraded performance issues on our Rio De Janeiro PoP. We have pulled this PoP from service and redirected traffic to nearby PoPs.

We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 10, 20:23 UTC
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Resolved - This incident has been resolved.
Jun 8, 01:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 01:03 UTC
Identified - The issue has been identified to be related to our maintenance in Warsaw pop.
Our engineers are currently implementing a fix to return the traffic in our Warsaw pop.
Jun 8, 00:47 UTC
Investigating - We are currently experiencing degraded performance issues on our Warsaw PoP. We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 7, 23:43 UTC