StackPath and Highwinds Status
Update - Our ML POP is still out of service and we are routing all traffic to the next closest location. Our system engineers and developers are actively working on resolving this issue.
Jul 18, 18:33 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Milan PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 10, 20:07 UTC
Investigating - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 UTC
Asia Operational
MN - Manila, Philippines   Operational
TK - Tokyo, Japan   Operational
SI - Singapore, Singapore   Operational
SL - Seoul, Korea   Operational
North America Operational
AT - Atlanta, GA, United States   Operational
CH - Chicago, IL, United States   Operational
DA - Dallas, TX, United States   Operational
DC - Washington, DC, United States   Operational
MI - Miami, FL, United States   Operational
NY - New York, NY, United States   Operational
PH - Phoenix, AZ, United States   Operational
SE - Seattle, WA, United States   Operational
SF - San Francisco, CL, United States   Operational
SJ - San Jose, CL, United States   Operational
NA - Highwinds Cloud Storage   Operational
Europe Degraded Performance
AM - Amsterdam, The Netherlands   Operational
BR - Brussels, Belgium   Operational
FR - Frankfurt, Germany   Operational
LO - London, United Kingdom   Operational
MA - Madrid, Spain   Operational
PA - Paris, France   Under Maintenance
SK - Stockholm, Sweden   Operational
EU - Highwinds Cloud Storage   Operational
WA - Warsaw, Poland   Operational
ML - Milan, Italy   Degraded Performance
Oceania Operational
ME - Melbourne, Australia   Operational
SY - Sydney, Australia   Operational
South America Operational
RJ - Rio de Janeiro, Brazil   Operational
SP - São Paulo, Brazil   Operational
Systems Operational
Billing   Operational
striketracker.highwinds.com   Operational
StrikeTracker API   Operational
Ticketing System   Operational
Highwinds.com   Operational
Purge and Provisioning   Operational
portal.stackpath.com   Operational
DNS   Operational
WAF   Operational
Monitoring   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2018

No incidents reported today.

Jul 18, 2018
Resolved - This incident has been resolved.
Jul 18, 14:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 11:30 UTC
Identified - We are currently investigating an issue with our purge and configuration systems. We will provide updates as our engineers make progress.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 18, 10:51 UTC
Monitoring - Our engineers have implemented their fix and we are now monitoring for any additional issues.
Jul 18, 02:03 UTC
Update - Our engineers have identified the source and are currently working to release a fix. More updates will follow soon.
Jul 18, 01:49 UTC
Identified - We are currently investigating an issue with our purge and configuration systems. We will provide updates as our engineers make progress.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 18, 01:27 UTC
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - We have not observed any additional issues in our TK2 PoP after mitigation. This incident is now resolved.
Jul 13, 03:03 UTC
Monitoring - Our Systems team has mitigated the issue with SNI not working properly in our TK2 PoP. The PoP has been brought back into service. We are currently monitoring to ensure that not additional issues occur.
Jul 13, 01:56 UTC
Update - In order to mitigate the issue with our Tokyo PoP in the safest and quickest means possible our Systems team has decided to pull the PoP from service. All traffic will route to nearby PoPs.
Jul 13, 00:58 UTC
Identified - Our development team has identified the cause of the issue in our Tokyo PoP where Server Name Indication (SNI) is not working properly. We are currently working to fix the issue.
Jul 13, 00:43 UTC
Update - We have suppressed our Global Premium SSL routes out of the PoP. SSL requests in Tokyo should now route to the nearest PoP while we continue to investigate.
Jul 13, 00:22 UTC
Investigating - We are currently investigating an issue with our Tokyo PoP where Server Name Indication (SNI) is not working properly.
Jul 12, 23:30 UTC
Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 03:37 UTC
Identified - Our engineers are continuing to work on mitigating the impact to the Frankfurt PoP and resolve the issue. More updates will follow once available.
Jul 11, 01:09 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Frankfurt PoP. We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 10, 20:43 UTC
Resolved - All issues have been resolved. Tokyo PoP has been returned to service. Thank you all for your patience.
Jul 11, 02:25 UTC
Identified - We are currently experiencing degraded performance and provisioning issues on our Tokyo PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 11, 00:26 UTC
Jul 10, 2018
Resolved - This incident has been resolved.
Jul 10, 06:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 06:14 UTC
Identified - We are currently experiencing degraded performance and provisioning issues on our Dallas PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 10, 03:45 UTC
Jul 9, 2018
Resolved - This incident has been resolved.
Jul 9, 01:47 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Milan PoP. We will update our status page as soon as new information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 4, 08:57 UTC
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 6, 19:46 UTC
Monitoring - Our engineers have identified and resolved the issue. We are now monitoring our Dallas 2 POP closely to ensure there are no further issues.
Jul 5, 14:44 UTC
Update - Our systems engineering team is continuing their work in our Dallas 2 PoP to resolve the issue we are seeing. We will continue to update as progress is made.
Jul 4, 22:30 UTC
Update - We have identified the issue and are working on a fix. Updates will follow.
Jul 4, 19:30 UTC
Identified - We are currently experiencing degraded performance and provisioning issues on our Dallas PoP. We will update our status page as soon as new information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.
Jul 4, 14:29 UTC
Jul 5, 2018
Resolved - This incident has been resolved.
Jul 5, 05:56 UTC
Monitoring - The LA pop has been returned into service. We are currently monitoring the results.
Jul 4, 17:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 4, 08:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 06:27 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Los Angeles PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Jul 4, 05:46 UTC