StackPath and Highwinds Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 2022 - 19:15 UTC
Scheduled - StackPath Customers,
StackPath will begin rolling updates on Edge Compute hypervisors across many PoPs – beginning Monday, July 18, 2022, 15:00 UTC and ending Friday, October 28, 2022, 23:00 UTC.

These updates will bring increased stability and security to the platform and will enable support for additional features in the future.

These maintenances will be broken up into 2 groups for each PoP.
• Group A: Software upgrades to our storage system. During this maintenance, no workload disruptions are expected, but you may see up to a 25% reduction in storage performance.

• Group B: Additional components of the platform will be updated. We've worked to minimize the duration and number of disruptions, but there will be up to a two-hour disruption in workloads. Please plan accordingly.

Bellow you can find the start times for each location for group B updates:

Sao Paulo
09/21/22 2AM BRT (09/21/22 05:00AM UTC)

Los Angeles
09/22/22 10PM PDT (09/23/22 05:00AM UTC)

Miami
09/28/22 1AM EST (09/28/22 05:00AM UTC)

Denver
9/28/22 11PM MDT (9/29/22 05:00AM UTC)

Stockholm
10/04/22 10PM CEST (10/04/22 08:00PM UTC)

Atlanta
10/07/22 1AM EST (10/07/22 05:00AM UTC)

Frankfurt
10/11/22 10PM EST (10/11/22 08:00PM UTC)

Chicago
10/14/22 12AM CST (10/14/22 05:00AM UTC)

Asia Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - St. Louis, MO, United States Operational
BS - Boston, MA, United States Operational
DT - Detroit, MI, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
GI - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
SC - Santiago, Chile Operational
LI - Lima, Peru Operational
BO - Bogota, Colombia Operational
EZ - Buenos Aires, Argentina Operational
Systems Under Maintenance
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Serverless Scripting Operational
Edge Computing - VMs Under Maintenance
Edge Computing - Containers Under Maintenance
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
CDN Operational
SSL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance on one of our Edge Compute nodes in the Dallas Fort Worth PoP. Customers on the affected node will be shifted over to nearby nodes which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

Posted on Sep 27, 2022 - 20:12 UTC
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Resolved - This incident has been resolved.
Sep 30, 09:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 30, 08:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 08:40 UTC
Investigating - Stackpath is currently investigating an issue where customers may notice delayed raw logs and Analytics API data from Amterdam PoP. We are working to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253, or via live-chat at stackpath.com.

Sep 30, 06:36 UTC
Sep 29, 2022
Completed - The scheduled maintenance activities have been completed at this time and there have been no interruptions of service after the storm has made landfall.
Sep 29, 17:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 23:30 UTC
Scheduled - Greetings,

StackPath is actively monitoring hurricane Ian which is expected to make landfall in Florida. We are tracking the storm's progress and are actively engaged with our Miami datacenter. We will provide updates here as events unfold to keep all aware of latest status.

We encourage our Edge Compute customers to ensure that their workloads and instances in Miami are in optimal operational state and that customers perform any maintenance activities deemed necessary before and during a potential event.

StackPath will continue to provide updates of any interruptions of service as the storm makes landfall.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

Sep 27, 23:06 UTC
Sep 28, 2022

No incidents reported.

Sep 27, 2022
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Resolved - This incident has been resolved.
Sep 24, 09:53 UTC
Update - This issue has been resolved.
Sep 24, 09:53 UTC
Monitoring - As of the moment the customers issue for possible delayed raw logs and Analytics API data from Singapore POP has been mitigated . We are now monitoring the status
Sep 24, 09:50 UTC
Investigating - Stackpath is currently investigating an issue where customers may notice delayed raw logs and Analytics API data from Singapore PoP. We are working to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253, or via live-chat at stackpath.com.

Sep 24, 08:29 UTC
Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - This incident has been resolved.
Sep 22, 18:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 18:06 UTC
Identified - We are currently experiencing degraded performance on our SP 2.0 WAF dashboard. Customers may not be able to access visual metrics. We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.

Sep 22, 17:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:30 UTC
Scheduled - StackPath will be conducting emergency maintenance on compute systems on Thursday, September 22, 2022 in our JFK point of presence. During this maintenance window all workloads will be rescheduled onto different hardware and will be brought back online.

Maintenance Date: Thursday, September, 22, 2022
Maintenance Start time: 15:30 UTC (10:30 AM CST)
Maintenance End time: 16:00 UTC (11:00 AM CST)
Estimated downtime during maintenance. 10 minutes

If you have any questions related to this maintenance, please email hi@stackpath.com or phone at 1-800-570-2253. You can also follow along with maintenance on our Status Page http://status.stackpath.com.

Sep 21, 14:14 UTC
Resolved - This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.

Sep 22, 15:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 14:29 UTC
Identified - We are currently experiencing degraded performance on our Frankfurt, Germany PoP. Customers in Frankfurt may not be able to access SP// Control Panel and StrikeTracker. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.

Sep 22, 14:10 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.