StackPath and Highwinds Status
All Systems Operational
Asia Operational
MN - Manila, Philippines Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - Sterling, VA, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
Systems Operational
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
CDN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 5, 2020
Resolved - This incident has been fully resolved.
Jul 5, 00:00 UTC
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jul 4, 22:41 UTC
Identified - Our engineers have managed to identify the root cause, and working towards implementing a permanent fix to this issue. We will provide another update shortly.
Jul 4, 22:29 UTC
Investigating - We are currently investigating an issue with HCS service that may result in intermittent timeouts and client connections being dropped. We will provide more details of it as we move towards resolution.
Jul 4, 22:03 UTC
Jul 4, 2020
Resolved - The incident has been fully resolved.
Jul 4, 04:52 UTC
Update - A fix has been implemented and we have confirmed that all errors related to this event have stopped. We will continue to monitor the situation closely.
Jul 4, 02:07 UTC
Monitoring - A fix has been implemented and we have confirmed that all errors related to this event have stopped. We will continue to monitor the situation closely.
Jul 4, 01:41 UTC
Identified - We have identified and developed a patch for the root cause of elevated errors on the CDN. After testing the patch in Amsterdam we are now beginning a CDN wide deployment. We will update this status page to monitoring when the deployment is completed and we have confirmed it is working as expected.
Jul 3, 21:38 UTC
Update - StackPath teams continue to investigate this issue with priority and are continuing to see improvements after the mitigation that was performed yesterday. We will provide another update by 22:00 UTC with any updates that are available. Thank you for your continued patience while we work towards resolving this issue.
Jul 3, 16:00 UTC
Update - StackPath engineers have implemented stop-gap mitigation techniques that have improved the conditions of this issue. We are continuing to work towards resolving the root cause and will update as more information becomes available.
Jul 3, 03:08 UTC
Update - StackPath engineers have made progress narrowing the scope of this incident and are continuing to work on this issue with priority.
Jul 2, 20:36 UTC
Update - StackPath engineers are continuing to investigate this issue to determine a root cause. As soon as more information is available we will provide an update
Jul 2, 15:36 UTC
Investigating - We are currently investigating a minor increase in delivery errors for both StackPath and Highwinds CDN customers. We will provide updates as soon as they become available.

For questions or concerns related to this issue, please email our support team at hi@stackpath.com or support@highwinds.com.
Jul 2, 14:36 UTC
Jul 3, 2020
Jul 2, 2020
Resolved - This incident has been resolved.
Jul 2, 22:04 UTC
Monitoring - Our team has now restored all services in Hong Kong and the PoP is now serving production traffic. Now that both Singapore and Hong Kong have returned to production services we will continue to monitor traffic in each location for two hours and resolve the status page afterwards.
Jul 2, 20:00 UTC
Identified - Our team has now restored all services in Singapore and the PoP is now serving production Traffic. We are working to bring Hong Kong back into production services and will update when this is done.
Jul 2, 17:21 UTC
Update - The issues we are experiencing are also affecting our Hong Kong Pop and customers will experience degraded performance for the requests that are hitting it. Our engineers are continuing work on both locations.
Jul 2, 16:09 UTC
Investigating - We are currently investigating degraded performance and provisioning issues on our Singapore PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jul 2, 15:41 UTC
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The maintenance has been completed, and customer traffic should be gradually returning to delivery from Paris PoP from nearby locations.
Jun 30, 23:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:19 UTC
Scheduled - Our engineers are performing a brief emergency maintenance to recover a load balancer in the Paris market. During this time traffic will be redirected to nearby POPs.
Jun 30, 22:17 UTC
Resolved - This incident has been resolved.
Jun 30, 00:36 UTC
Monitoring - We have implemented a fix, and currently monitoring the situation. Customers should be able to access their WAF event log.
Jun 29, 22:29 UTC
Investigating - We are currently investigating issues with the StackPath Portal displaying WAF security events under the Site Analytics page. The StackPath WAF continues to operate normally and only WAF security events in the detailed view of WAF events is impacted.
We will update as more information is available.
Jun 29, 20:47 UTC
Jun 29, 2020
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020
Completed - StackPath Operations teams completed maintenance without customer impact. Please contact StackPath Customer Support with any questions related to this maintenance.
Jun 26, 17:28 UTC
Update - Update: This maintenance timeline has been increased by three hours to allow ongoing operations to complete. The customer impacting portion of this maintenance has not occurred and is expected in the next two hours.
Jun 26, 15:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 14:00 UTC
Scheduled - To help improve performance and reliability, Highwinds will conduct HCS network maintenance in our Ashburn facility on June 26, 2020. The maintenance window will start at 09:00 CST (14:00 UTC) and should last approximately 2 hours.

During the maintenance window, HCS clusters may experience intermittent service interruptions for up to 30 minutes.

Date: June 26, 2020
Start Time: 09:00 CST, 10:00 EST, 14:00 UTC
End Time: 11:00 CST, 12:00 EST, 16:00 UTC
Duration: 2 hours

Customer Impact: Customers may experience intermittent service interruptions for up to 30 minutes.
Jun 15, 20:39 UTC
Jun 25, 2020
Resolved - This incident has been resolved.
Jun 25, 21:31 UTC
Monitoring - Engineers are investigating an issue that briefly prevented authentication to the Control Portal. The issue has been resolved and users should no longer be experiencing problems while logging in.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253
Jun 25, 20:28 UTC
Jun 24, 2020
Resolved - This incident has been fully resolved.
Jun 24, 18:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 16:03 UTC
Investigating - We are currently experiencing an authentication issue for upload.hwcdn.net. Our authentication provider is impacted and this is causing users to experience delays and timeouts when attempting to login to FTP. We are actively investigating this issue.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253
Jun 24, 14:38 UTC
Resolved - This incident has been resolved.
Jun 24, 14:38 UTC
Monitoring - Engineers are investigating an incident that cause a temporary delay in analytics availability in the StrikeTracker and StackPath 2.0 portals. This issue does not impact delivery of assets.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Jun 24, 13:46 UTC
Jun 23, 2020
Completed - The scheduled maintenance has been completed.
Jun 23, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 06:00 UTC
Scheduled - StackPath will perform proactive emergency maintenance that will impact HCS services in our Phoenix facility. This maintenance will affect a portion of our HCS customers using the US region, where the HCS delivery and raw logs may become unavailable.

We expect a downtime of approximately 20 minutes for those customers affected.

If you have questions, please contact support@highwinds.com.
Jun 18, 18:14 UTC
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.