StackPath and Highwinds Status
All Systems Operational
Asia Operational
MN - Manila, Philippines Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - Sterling, VA, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
Systems Operational
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
CDN Operational
SSL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Stackpath customers,

To improve our service, StackPath will be performing maintenance on SP// SSL provisioning systems on October 3, 2020 12:00PM UTC. The maintenance window will start at 12:00 UTC and will last 6 hours.

During the maintenance window there may be delays in SSL Certificate Processing for approximately 6 hours.

Date: October 3, 2020
Start Time:12:00 UTC
End Time:18:00 UTC
Duration: 6 hours
Customer Impact: Customers may experience delays in SSL Certificate Processing.

If you have issues or questions for this maintenance, please email us at hi@stackpath.com.
Posted on Sep 25, 21:55 UTC
Edge Compute Maintenance Oct 13, 00:01 - Oct 17, 04:01 UTC
StackPath Customers,

To improve performance and reliability, StackPath will begin rolling updates on Edge Compute hypervisors across several PoPs – beginning Tuesday,October 13, 2020, and ending Saturday, October 17, 2020. The long maintenance windows will ensure minimum disruption.

Each instance will experience approximately 5-10 minutes down time and may restart multiple times during the maintenance windows. Please plan accordingly.

Maintenance windows are as follows:

Tuesday, October 13, 2020

00:01 - 07:00 UTC

-New York
-Miami

19:00 - 02:00 UTC

-Amsterdam
-Sao Paulo

Wednesday, October 14, 2020

01:00 - 08:00 UTC

- Atlanta
- Ashburn
- Toronto

18:00 - 23:00 UTC

- Hong Kong
- Melbourne
- Tokyo
- Singapore

23:00 - 05:00 UTC

- Dallas
- Chicago

Thursday, October 15, 2020

16:00 - 00:00 UTC

- Stockholm
- Frankfurt

Friday, October 16, 2020

02:00 - 09:00 UTC

- Denver
- Seattle
- San Jose

19:00 - 00:00 UTC

- London
- Warsaw

Saturday, October 17, 2020

00:01 - 04:00 UTC

- Los Angeles
- Madrid

You can follow our status page https://status.stackpath.com/ for updates on the maintenance and email us at hi@stackpath.com / support@highwinds.com for any questions or issues.

Thank you,
StackPath Support
Posted on Sep 21, 14:09 UTC
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020
Completed - The scheduled maintenance has been completed.
Sep 26, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:00 UTC
Scheduled - Stackpath customers,

To improve our service, StackPath will be performing maintenance on SP// SSL provisioning systems on September 26, 2020. The maintenance window will start at 23:00 UTC and will last 30 minutes.

During the maintenance window there may be delays in SSL Certificate Processing for approximately 25 to 30 minutes.

Date: September 26, 2020
Start Time:23:00 UTC
End Time: 23:30 UTC
Duration: 30 minutes
Customer Impact: Customers may experience delays in SSL Certificate Processing.

If you have issues or questions for this maintenance, please email us at hi@stackpath.com.
Sep 24, 00:45 UTC
Sep 25, 2020

No incidents reported.

Sep 24, 2020
Resolved - This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 24, 02:21 UTC
Monitoring - All impacted customer sites have been restored.
Sep 23, 22:43 UTC
Update - The StackPath NOC continues to work in conjunction with Support and the Engineering teams to restore service to impacted customers.
Sep 23, 21:05 UTC
Update - Engineers are currently working through impacted customers and restoring functionality.
Sep 23, 19:01 UTC
Identified - Our engineers have found the issue and are working with impacted customers to resolve it.
Sep 23, 16:57 UTC
Investigating - We are aware of an issue where any changes made to a CDN site will inadvertently disable the origin connection settings. We are working to resolve this issue and will provide updates as soon as they become available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com / support@highwinds.com or phone at 1-800-570-2253.
Sep 23, 15:47 UTC
Sep 23, 2020
Resolved - This incident has been resolved.
Sep 23, 01:02 UTC
Monitoring - Fix has been implemented, We will continue to monitor the results.
Sep 23, 00:26 UTC
Identified - The issue has been identified and a fix is being implemented
Sep 23, 00:09 UTC
Investigating - We are currently experiencing degraded performance in our Amsterdam PoP. Users may have experienced increased latency and timeouts for several minutes while traffic was being re-routed. Our teams are currently working on the issue.

We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 22, 23:27 UTC
Sep 22, 2020
Sep 21, 2020
Resolved - Issues with the chat system has been resolved. Please reach out to our support team if you are still experiencing any issues. Thank you.
Sep 21, 18:24 UTC
Monitoring - A fix for the chat systems has been implemented, and we will continue to monitor the situation.
Sep 21, 17:43 UTC
Investigating - We are aware that Zendesk is experiencing issues which are impacting customer's ability to communicate over the chat. Our phone lines and ticketing system are still fully operational.

We apologize for any inconvenience that this issue might cause to timely responding to your inquiries. We will post updates as soon as they become available.

If you have questions, our Support team is available 24/7 at hi@stackpath.com and over phone at 1-800-570-2253.
Sep 21, 16:53 UTC
Resolved - We have completed the deployment for all PoPs and the system is returned to fully operational state.
Sep 21, 00:08 UTC
Update - We have now completed work in Ashburn (Washington, DC), Frankfurt, Paris, and London and are finishing up work in Los Angles and Amsterdam. We will update as soon as all work is completed.
Sep 20, 20:49 UTC
Update - We are now 99% done with the deployment of this fix and completed work in Washington, Frankfurt, London and Paris.
Sep 20, 20:25 UTC
Update - We are now 95% done with the deployment of this fix and have completed work in Atlanta, Chicago, Miami, New York, Seattle, San Jose, Stockholm, and São Paulo.
Sep 20, 12:40 UTC
Update - We are now 95% complete with the fix deployment and Chicago, Miami, Seattle, San Jose, Stockholm, New York, and Sao Paolo have all completed.
Sep 20, 11:26 UTC
Update - We are now at 89% complete with the fix deployment and Atlanta has finished.
Sep 20, 02:56 UTC
Update - Update - we are now 86% completed with the deployment and have completed work in Dallas, Madrid, Milan, Manila, and Singapore.
Sep 20, 00:38 UTC
Update - Updates in Warsaw, Tokyo, and Singapore are completed and the overall percentage complete is approximately 70%. We will continue to update as the day progresses.
Sep 19, 12:31 UTC
Update - Tokyo PoP has been completed, work in other PoPs is continuing as expected.
Sep 19, 07:12 UTC
Update - The fix in Warsaw has now completed, and work in other PoPs is continuing as expected.
Sep 19, 06:02 UTC
Update - The fix in Denver, Hong Kong, Melbourne, Sydney, Toronto, and Seoul has now completed, and work in other PoPs is continuing as expected.

We will continue posting updates as our work progresses.
Sep 19, 02:31 UTC
Update - Update - The deployment of this fix is continuing as expected and we are at 50% completion. We will continue to update as progress continues through the weekend.
Sep 18, 16:09 UTC
Update - Update - StackPath engineers continue their work to deploy this fix and everything is proceeding as expected. We will provide another update tomorrow to confirm things are still on schedule. Thank you for your continued patience as we work 24x7 to resolve this issue.
Sep 17, 21:43 UTC
Update - Update - We have adjusted the deployment method for this fix and will not need to remove PoPs from production to continue maintenance. During this time customers will continue to see some degraded performance for file delivery. We will continue to update as this maintenance is completed over the next 72 hours.

This maintenance is not expected to have any impact on our availability.

If you have any questions or concerns during this maintenance, please contact our 24x7 support team at hi@stackpath.com or support@highwinds.com.
Sep 17, 13:42 UTC
Update - StackPath is performing rolling maintenance on all PoPs over the next 72 hours. During this time we will be redirecting production traffic from PoPs one at a time to process this maintenance as quickly as possible. If you have any questions or concerns during this maintenance, please contact our 24x7 support team at hi@stackpath.com or support@highwinds.com .
Sep 16, 23:56 UTC
Identified - Our engineers are performing emergency maintenance on all PoPs. During this time you may observe degraded performance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or hi@stackpath.com for questions related to this incident.
Sep 16, 23:52 UTC
Sep 20, 2020
Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 UTC
Scheduled - Stackpath customers,

To improve our service, StackPath will be performing maintenance on SP// SSL provisioning systems on September 19, 2020. The maintenance window will start at 23:00 UTC and will last 30 minutes.

During the maintenance window there may be delays in SSL Certificate Processing for approximately 15 to 20 minutes.

Date: September 19, 2020
Start Time:23:00 UTC
End Time: 23:30 UTC
Duration: 30 minutes
Customer Impact: Customers may experience delays in SSL Certificate Processing.

If you have issues or questions for this maintenance, please email us at hi@stackpath.com.
Sep 15, 22:33 UTC
Sep 18, 2020
Sep 17, 2020
Resolved - This incident has been resolved.
Sep 17, 21:02 UTC
Monitoring - The performance issue with StrikeTracker has been resolved. Engineers are continuing to monitor the portal's performance closely.
Sep 17, 20:26 UTC
Investigating - StackPath is currently experiencing performance issues with the StrikeTracker Portal. We are working to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 17, 19:59 UTC
Sep 16, 2020
Resolved - The issue with READ errors while accessing Object Storage content in US-East-2 region is resolved.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Sep 16, 14:07 UTC
Investigating - Some customers may experience READ errors while accessing Object Storage content in US-East-2 region. We are working to resolve the issue and will post an update here when that has been done.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Sep 16, 08:37 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.