StackPath and Highwinds Status
Monitoring - The US-WEST region continues to operate at the current transfer rates. No further changes are scheduled through the weekend.
Oct 14, 08:18 UTC
Update - Engineers are continuing to monitor the system with restricted ingest rates which we expect to maintain through the night.
Oct 13, 00:03 UTC
Investigating - We are currently seeing degraded performance on some files in Object Storage for US-WEST region. We are investigating the cause at this time. Please continue to subscribe to the status page for updates.

If you have any additional questions you can reach out to support via live chat or at hi@stackpath.com.
Oct 12, 15:42 UTC
Update - The US-East region continues to operate at a steady rate. No further changes are scheduled through the weekend.
Oct 13, 00:15 UTC
Update - Our us-east-1 region is operating at a steady rate but not yet operating at our maximum expected throughput capacity. We are working on resolving some remaining connection errors reported by some customers.
We are closely monitoring the system and will provide another update soon.
Oct 10, 18:40 UTC
Update - We are maintaining reduced (but more consistent) ingress and egress rates in the us-east-1 region and have reduced the number of connection errors. Engineers are continuing to work on restoring performance.
Oct 9, 16:51 UTC
Update - Engineers have increased the number of connections available for data in an effort to provide increased ingress and egress rates in the US-EAST region. If you still experience connection errors or timeouts including 'max connection exceeded' messages, please contact hi@stackpath.com. We are continuing to work on a permanent solution to the problem. Next status page update is expected on Wed 9 Oct 2019 at approximately 1300 UTC.
Oct 9, 00:22 UTC
Identified - The first set of updates and modifications to the system has been made by the engineers. We continue to work on the throughput issues and expect an update with regards to that by approximately 00:00 UTC tonight.
Oct 8, 20:18 UTC
Investigating - Stackpath Engineers are aware of stability issues in Object Storage US-EAST and ingest rates are being limited to mitigate further issues. Users may experience intermittent timeouts or slow transfers as a result.

If you have any additional questions you can reach out to support via live chat or at hi@stackpath.com.
Oct 6, 00:59 UTC
Asia Operational
MN - Manila, Philippines Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
Systems Degraded Performance
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Degraded Performance
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019
Resolved - This incident has been resolved.
Oct 15, 15:50 UTC
Monitoring - The issue has been resolved and the POP has been returned to production. Our teams are monitoring performance as traffic returns.
Oct 15, 15:01 UTC
Update - We are also aware this incident is impacting some edge computing services in our Los Angeles PoP. We continue to investigate and will update as soon as more information is available.
Oct 15, 12:43 UTC
Investigating - We are currently investigating timeouts and slow transfers in our LA PoP. Users may experience increased latency and possible timeouts as a result. We are working to mitigate this and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Oct 15, 11:41 UTC
Oct 11, 2019

No incidents reported.

Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:02 UTC
Scheduled - Our phone vendor is currently undergoing maintenance. No disruption in service is expected, but we will continue to closely monitor the situation to identify any issues that may arise.

If you have any questions, our Support team is available 24x7 chat through https://control.stackpath.com, or through a ticket at hi@stackpath.com.
Oct 10, 04:05 UTC
Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 17:17 UTC
Monitoring - Stackpath Engineers have resolved the issue and returned traffic to the PoP. We are continuing to monitor performance.
Oct 9, 15:00 UTC
Investigating - We are currently investigating degraded performance in our Milan PoP. This PoP is being removed from production and traffic is being re-routed. Users may experience increased latency and possible timeouts as a result.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Oct 9, 14:23 UTC
Resolved - This incident has been resolved.
Oct 9, 06:34 UTC
Monitoring - Frankfurt PoP has been returned to normal operations. We are monitoring performance following this issue's resolution.
Oct 9, 01:45 UTC
Update - Our engineers have resolved the issue in all PoP's with the exception of Frankfurt. We will continue to provide updates as soon as they become available.
Oct 8, 21:29 UTC
Identified - The issue has been identified and Stackpath Engineers are working to resolve and return PoPs back to production.
Oct 8, 18:47 UTC
Investigating - We are currently investigating a performance degredation in the below PoPs in Europe. These PoPs are being removed from production and traffic is being re-routed. Users may experience increased latency and possible timeouts as a result.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Oct 8, 18:13 UTC
Oct 8, 2019
Resolved - Engineers have restored service to this feature.
Oct 8, 20:06 UTC
Investigating - Some customers are unable to create new storage buckets through the portal. Engineers are investigating the issue and we will provide an update shortly as soon as more information is available.
Oct 7, 18:36 UTC
Oct 7, 2019
Resolved - We experienced a brief outage that prevented users from provisioning new Cloud Storage buckets between 16:32 UTC and 17:14 UTC.
Oct 7, 17:37 UTC
Oct 5, 2019
Resolved - This incident has been resolved.
Oct 5, 15:01 UTC
Investigating - Our engineers are investigating issues with our US-East object storage region. We will provide updates as they become available.

If you have any additional questions you can reach out to support via live chat or at hi@stackpath.com.
Oct 5, 11:31 UTC
Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019
Resolved - This incident has been resolved.
Oct 2, 22:45 UTC
Monitoring - Fix applied by our Engineers is successful. Our Control Panel and Billing section are fully functional. We are continuing to monitor the situation.
Oct 2, 22:10 UTC
Identified - Our Engineers have identified the core of the issue. They are applying a fix at the moment. We will continue to update you on the status of the matter.
Oct 2, 21:48 UTC
Investigating - Some customers are not be able to update configurations via the StackPath Control Portal and will see a billing system error. Stackpath is currently working to solve the issue and will update shortly. All billing and account data is safe and this issue is due to communication issues between our control portal and billing systems. All core delivery functionality is working as designed and this is not a service outage.
For questions, please contact our support team via 24x7 live chat.
Oct 2, 21:15 UTC