StackPath and Highwinds Status
All Systems Operational
Asia Operational
MN - Manila, Philippines Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - Sterling, VA, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
Systems Operational
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Object Storage Maintenance Jun 3, 17:00-19:00 UTC
Planned Start : June 3, 2020 17:00 UTC
Expected End: June 3, 2020 19:00 UTC

We will be conducting a maintenance activity in the US-EAST-1 Region starting Wednesday 3 Jun 2020 at 17:00 UTC. Throughout the window, network additions will be made. We do not expect that there will be an interruption of service as the routes are added to the existing ones. This is only affecting US-EAST-1 Region. The window will be completed at or before 19:00 UTC.
Posted on Jun 1, 17:02 UTC
Ashburn HCS Maintenance Jun 10, 14:00-16:00 UTC
Highwinds Customers,

To help improve performance and reliability, Highwinds will conduct HCS maintenance in our Ashburn facility on June 10, 2020. The maintenance window will start at 09:00 CST (14:00 UTC) and should last approximately 2 hours.

During the maintenance window, HCS clusters may experience intermittent service interruptions for up to 30 minutes.
You can follow our status page status.stackpath.com for updates on maintenance. Email support@highwinds.com if you have any questions or issues.

Date: June 10, 2020
Start Time: 09:00 CST, 10:00 EST, 14:00 UTC
End Time: 11:00 CST, 12:00 EST, 16:00 UTC
Duration: 2 hours
Customer Impact: Customers may experience intermittent service interruptions for up to 30 minutes.
Posted on May 29, 19:37 UTC
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020
Resolved - Stackpath Portal login functionality has been fully restored.

This incident has been resolved.
Jun 1, 08:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 04:55 UTC
Investigating - We are aware of the login issues as well as the issues when navigating through StackPath Control Panel. We are currently investigating the root cause, and we will provide an update as soon as we have more information.
Jun 1, 04:03 UTC
May 31, 2020

No incidents reported.

May 30, 2020
Resolved - This incident has been resolved.
May 30, 21:10 UTC
Update - We have restored the functionality of HCS and RawLogs and all systems should now be operational. We will continue to monitor the situation for any possible issues.
May 30, 20:36 UTC
Monitoring - We have applied the new CA bundle and tests indicate that there should be no further issues with the SSL. We are still working on HCS, and we are anticipating resolution shortly.
May 30, 20:20 UTC
Update - StackPath Engineers are continuing to work to resolve issues with the Highwinds authentication system, which continues to cause issues with connections to Highwinds Cloud Storage (HCS). We will update as soon as more information is available.
May 30, 17:24 UTC
Update - Stackpath engineers have implemented partial fix which restored access to Highwinds Cloud Storage (HCS) and Raw Logs.

We are still working on full fix implementation.
May 30, 16:19 UTC
Identified - We have identified an issue with our SSL vendor that is causing issues with customers trying to access Highwinds Cloud Storage (HCS), Raw Log Access, and some SSL file delivery issues. We are working to resolve this issue as quickly as possible and will update our status page as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
May 30, 14:33 UTC
Resolved - This incident has been resolved.
May 30, 20:54 UTC
Update - Our Engineers have completed rebuilding the storage pools and restarting workloads. Please contact Support if your workloads in Seattle is not working as expected. We will continue to monitor the situation until we are confident all workloads have been returned to service.

You can open up a live chat with support or email us at hi@stackpath.com to create a ticket.
May 29, 23:41 UTC
Monitoring - Our Engineers have completed rebuilding the storage pools and restarting workloads. Please contact Support if your workloads in Seattle is not working as expected. We will continue to monitor the situation until we are confident all workloads have been returned to service.

You can open up a live chat with support or email us at hi@stackpath.com to create a ticket.
May 29, 23:30 UTC
Update - We have implemented a fix for this incident and are now rebooting nodes in Seattle. We will update when the reboots are completed.
May 29, 13:36 UTC
Update - StackPath Engineers continue to work to resolve the ongoing issue. We will update as soon as more information is available.
May 29, 04:05 UTC
Update - Our engineers are continuing to investigate solutions for the ongoing incident in Seattle to allow the drives to return to service in a healthy state.

If you have any questions or require assistance, please feel free to reach out to our support team via live chat or ticket by emailing hi@stackpath.com.
May 28, 22:43 UTC
Update - Our engineers continue to investigate solutions for the ongoing incident in Seattle to allow the drives to return to service in a healthy state.

If you have any questions or require assistance, please feel free to reach out to our support team via live chat or ticket by emailing hi@stackpath.com.
May 28, 20:16 UTC
Identified - A bug was encountered in the storage system software during routine operations that caused disks to take themselves offline. Our Senior Engineers are working to address this.

If you have any questions or require assistance, please feel free to reach out to our support team via live chat or ticket by emailing hi@stackpath.com.
May 28, 19:21 UTC
Investigating - We are currently investigating an issue with Persistent storage on Compute Workloads in our Seattle POP. Workloads on this POP may be unable to access their assigned storage volumes at this time.

If you have any questions or require assistance, please feel free to reach out to our support team via live chat or ticket by emailing hi@stackpath.com.
May 28, 18:56 UTC
May 29, 2020
May 28, 2020
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020
Resolved - This incident has been resolved.
May 24, 03:53 UTC
Monitoring - Our engineers have discovered the root cause of performance issues and managed to restore Paris PoP to normal capacity. We will continue to monitor the results.
May 24, 01:45 UTC
Investigating - We have observed a drop in traffic and increased error rates for requests routed to our Paris PoP. Our engineers are currently investigating this issue, and we will provide more details as we move towards resolution.
May 23, 23:52 UTC
May 23, 2020
Resolved - This incident has been resolved.
May 23, 01:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 23:49 UTC
Identified - The issue has been identified and a fix is being implemented.
May 22, 22:33 UTC
Investigating - We are currently investigating degraded performance and provisioning issues on our Seoul PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
May 22, 22:14 UTC
May 22, 2020
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.