StackPath and Highwinds Status
All Systems Operational
Asia Operational
MN - Manila, Philippines   Operational
TK - Tokyo, Japan   Operational
SI - Singapore, Singapore   Operational
SL - Seoul, Korea   Operational
HK - Hong Kong, China   Operational
North America Operational
AT - Atlanta, GA, United States   Operational
CH - Chicago, IL, United States   Operational
DA - Dallas, TX, United States   Operational
DC - Washington, DC, United States   Operational
MI - Miami, FL, United States   Operational
NY - New York, NY, United States   Operational
PH - Phoenix, AZ, United States   Operational
SE - Seattle, WA, United States   Operational
SF - San Francisco, CL, United States   Operational
SJ - San Jose, CL, United States   Operational
NA - Highwinds Cloud Storage   Operational
LA - Los Angeles, CA, United States   Operational
TR - Toronto, Canada   Operational
Europe Operational
AM - Amsterdam, The Netherlands   Operational
BR - Brussels, Belgium   Operational
FR - Frankfurt, Germany   Operational
LO - London, United Kingdom   Operational
MA - Madrid, Spain   Operational
PA - Paris, France   Operational
SK - Stockholm, Sweden   Operational
EU - Highwinds Cloud Storage   Operational
WA - Warsaw, Poland   Operational
ML - Milan, Italy   Operational
Oceania Operational
ME - Melbourne, Australia   Operational
SY - Sydney, Australia   Operational
South America Operational
RJ - Rio de Janeiro, Brazil   Operational
SP - São Paulo, Brazil   Operational
Systems Operational
Billing   Operational
striketracker.highwinds.com   Operational
StrikeTracker API   Operational
Ticketing System   Operational
Highwinds.com   Operational
Purge and Provisioning   Operational
control.stackpath.com   Operational
DNS   Operational
WAF   Operational
Monitoring   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance: Phoenix PoP Oct 4, 10:00-10:30 UTC
We will be performing maintenance on our Phoenix PoP to add a 10G port on our networking router to replace a bad port that caused a previous network outage. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

HCS services in this PoP will be unavailable as the router is configured

Maintenance Start Time: 10:00 UTC
Maintenance End Time: 10:30 UTC
Projected outage time: 5 minutes

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Oct 3, 00:50 UTC
Maintenance Stockholm PoP Oct 22, 09:00 - Oct 26, 09:00 UTC
We will be performing rolling upgrades to our Stockholm PoP over the course of this maintenance. There is not expected to be any impact to customers.
Posted on Oct 4, 15:15 UTC
Past Incidents
Oct 18, 2018

No incidents reported today.

Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - This incident has been resolved.
Oct 16, 20:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 18:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 16, 18:50 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Seattle PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 16, 18:39 UTC
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018
Resolved - This incident has been resolved.
Oct 13, 00:55 UTC
Investigating - We are currently experiencing degraded performance for support.highwinds.com. Degraded performances are isolated on support.highwinds.com website and it doesn't affect performances of other services.

Our engineers are investigating this and we will keep status pages updated about our progress.
Oct 12, 18:39 UTC
Oct 12, 2018
Resolved - This incident has been resolved.
Oct 12, 01:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 00:19 UTC
Identified - We have identified an issue with our Control Panel, and are working to resolve it now.

If you have questions, our Support team is available 24/7 through email at
outreach@stackpath.com or phone at 1-800-570-2253.
Oct 11, 23:50 UTC
Oct 11, 2018
Resolved - We have resolved the issue with delays with purges and config updates.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 11, 17:53 UTC
Monitoring - We have implemented a fix and are monitoring systems to ensure they remain stable.
Oct 11, 17:28 UTC
Investigating - StackPath is currently experiencing issues with purges and config updates. These actions are currently being delayed. We are working to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 11, 16:53 UTC
Oct 10, 2018
Resolved - This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 10, 19:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 12:31 UTC
Resolved - This incident has been resolved.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 10, 13:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 11:02 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Frankfurt PoP. We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 10, 08:44 UTC
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018
Resolved - The incident has been resolved.
Oct 7, 10:23 UTC
Monitoring - A fix has been implemented and we're monitoring the results. The purge/config delay should no longer be present.
Oct 5, 10:27 UTC
Investigating - We are currently experiencing issues with purge requests and uploading new configuration.

If you have questions, our Support team is available 24/7 through email or the chat.
Oct 5, 07:51 UTC
Oct 6, 2018

No incidents reported.

Oct 5, 2018
Completed - The scheduled maintenance has been completed.
Oct 5, 20:20 UTC
Update - Maintenance operations on the database are continuing to progress, but are taking longer to process than expected. We have extended the maintenance window until 21:00 UTC (4:00 PM CST). We understand the critical nature of these services to our customers and are doing everything in our power to complete this maintenance and restore these services. Another update will be sent as soon as maintenance is completed.
Oct 5, 20:06 UTC
Update - StrikeTracker has now been placed into maintenance mode while we proceed with maintenance. Customer CDN configuration updates, purges, and SSL Uploads will produce 5xx errors until the service impacting portion of maintenance has completed.
Oct 5, 19:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 16:19 UTC
Scheduled - StackPath will be conducting emergency maintenance in response to a service incident related to the master database of the backend system that processes StackPath and Highwinds customer configuration updates. All pre-existing customer configurations were not impacted by this service incident. During this maintenance, customers will be unable to update CDN configurations, purge, or upload SSL certificates.

Highwinds Customers:
During this maintenance, the ability to access StrikeTracker will be disabled and customers will be unable to purge files and make changes to CDN and SSL. If you use the API, your requests will receive an HTTP 5XX response code. These requests will need to be made again if you want them to be processed.

StackPath Customers:
During this maintenance, the ability to make changes to CDN configuration, make SSL configuration changes, or purge files will be disabled. Request made during the maintenance window will need to be submitted again after the maintenance is over.

For updates on this maintenance and other important updates, please follow our status page:
Oct 5, 16:17 UTC
Completed - The scheduled maintenance has been completed.
Oct 5, 04:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 23:21 UTC
Scheduled - We will be performing maintenance on our Amsterdam PoP. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.
Oct 4, 23:20 UTC