StackPath and Highwinds Status
All Systems Operational
Asia Operational
MN - Manila, Philippines Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - Sterling, VA, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
Systems Operational
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance - Paris to Madrid Apr 3, 22:00 - Apr 4, 04:00 UTC
A network vendor will be performing a maintenance that will involve our waves between Paris and Madrid to reroute fiber to allow for highway construction. During this time, the Madrid POP will continue to deliver content through normal internet exchanges.
Posted on Mar 25, 14:50 UTC
Past Incidents
Apr 1, 2020

No incidents reported today.

Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 20:03 UTC
Update - We are continuing to monitor for any further issues.
Mar 30, 23:08 UTC
Update - Please be advised that a Maintenance Activity on the US-EAST-2 Region starting at 15:00 UTC on Tuesday 31 March 2020 UTC and will expect to end at March 31, 2020 16:00 UTC.

Following this maintenance window we expect to return to fully operational status.
Mar 30, 23:07 UTC
Monitoring - In order to ensure stability of the S3 service, we have reduced ingress traffic to lower than normal levels in the US-East-2 region. Egress traffic is not impacted by this change. We continue to observe the situation.
Mar 28, 18:31 UTC
Mar 29, 2020

No incidents reported.

Mar 28, 2020
Resolved - US-East-2 region is fully operational and access has been restored.
Mar 28, 13:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 05:50 UTC
Investigating - Customers are currently unable to access US-East-2 region through S3. This is not affecting other object storage server locations.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at +1 (323) 313-1206.
Mar 27, 01:47 UTC
Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 19:56 UTC
Update - On February 25, 2020 at 21:25 UTC, StackPath and Highwinds customers experienced a brief service interruption while navigating both control panels and increased errors when making API requests. This was followed by a two hour delay in purging.

Our engineering team was immediately alerted through internal monitoring and began investigating. While we have taken steps to improve stability, there have been other similar incidents over the past two days. We have isolated this issue to backend application servers and are working around the clock to identify and resolve the root cause.

There will be other maintenance windows required that may impact the functionalities above for a short time and we will send notifications of such at the earliest opportunity.

We understand how important these services are and are working to restore stability as soon as possible.

Please continue to follow our status page for updates.
Feb 28, 02:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 17:20 UTC
Update - We are continuing to investigate service degradation with purging and adding, removing and updating CDN site configurations and will update as soon as more information is available. At this time we have mitigated issues accessing the Highwinds and StackPath Control Panels.
Feb 26, 15:33 UTC
Investigating - We are currently investigating increased timeouts to the Highwinds and StackPath control panels and API. We are working to mitigate this and will continue to post updates as we move towards resolution. CDN delivery is not impacted by this incident.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Feb 26, 14:45 UTC
Mar 26, 2020
Resolved - This incident has been resolved.
Mar 26, 22:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 19:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 18:29 UTC
Investigating - We are currently investigating an issue with provisioning of new storage buckets. Due to its nature, this issue will only affect new Object storage users, who are creating their very first buckets. Our engineers are looking for a fix, and we will continue to post new updates.
Mar 26, 16:37 UTC
Resolved - This incident has been resolved.
Mar 26, 21:57 UTC
Monitoring - Our engineers have taken actions to achieve more even load distribution across all EU datacenters. Response times have restored to normal levels and we will continue to monitor results.
Mar 26, 19:23 UTC
Identified - StackPath Engineers continue to work to mitigate this issue and will update as soon as more information is available.
Mar 26, 17:11 UTC
Investigating - We are currently aware that multiple PoPs in the EU are experiencing increased CDN volume, which is resulting in higher than normal load times. Our Engineering team is working to mitigate the issue and we will provide updates when more information is available.
Mar 26, 15:48 UTC
Mar 25, 2020
Resolved - The implemented fix has proven to be stable and has restored functionality to our authentication system.

If you have any questions, please reach out to our Support team at hi@stackpath.com or via live chat.
Mar 25, 19:00 UTC
Monitoring - Our Development team has implemented a fix with our authentication provider, and we are monitoring the results.
Mar 25, 16:43 UTC
Identified - We have identified an issue with our third-party authentication provider, and our Development team is working with them to correct it.
Mar 25, 15:36 UTC
Investigating - We are currently investigating an issue with authentication in the StackPath Control Panel that is preventing logins.
Mar 25, 15:16 UTC
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 23:51 UTC
Monitoring - Our engineers have mitigated the issues. We are closely monitoring the performance following this issue's resolution
Mar 23, 22:00 UTC
Investigating - Customers may experience slow transfer rates when accessing raw logs and HCS platform. We are working to resolve the issues and will update as soon as more information is available.
Mar 23, 21:25 UTC
Completed - This maintenance has been postponed due to an unrelated platform incident that resulted in FTP access issues with HCS. This maintenance will be rescheduled for another time.

For any questions, please contact hi@stackapth.com.
Mar 23, 22:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:31 UTC
Scheduled - We are conducting a routine maintenance on our IAD HCS Cluster. It will last around 3 hours and no service impact is expected during this timeframe.
Mar 23, 19:29 UTC
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 UTC
Scheduled - A network provider will be performing maintenance that will affect traffic in Rio de Janeiro. Traffic will be re-routed via Sao Paulo during this time which may cause customers to experience increased latency.
Mar 19, 20:36 UTC
Mar 19, 2020
Resolved - This incident has been resolved.
Mar 19, 17:14 UTC
Investigating - We are currently investigation errors in all regions for Object Storage with API and console access. This incident does not impact CDN Delivery or any other StackPath Services.
Mar 19, 17:01 UTC
Mar 18, 2020

No incidents reported.