StackPath and Highwinds Status
Investigating - We are currently experiencing degraded performance in our São Paulo POP. Users may have experienced increased latency and timeouts for several minutes while traffic was being re-routed. Our teams are currently working on the issue.

We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Oct 20, 22:08 UTC
Asia Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
ST - Sterling, VA, United States Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Degraded Performance
RJ - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Degraded Performance
Systems Operational
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Highwinds Cloud Storage (HCS) Operational
Serverless Scripting Operational
Highwinds Legacy Internal Storage Operational
Edge Computing - VMs Operational
Edge Computing - Containers Operational
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
CDN Operational
SSL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
HCS Virginia Maintenance Oct 28, 00:00-03:00 UTC
Highwinds Customers,

To help improve performance and reliability, Highwinds will conduct HCS maintenance in our Virginia facility on October 27, 2020. The maintenance window will start at 19:00 CST (00:00 UTC) and should last approximately 3 hours.

During the maintenance window, HCS clusters may experience intermittent service interruptions for up to 30 minutes.
You can follow our status page status.stackpath.com for updates on maintenance.
Email support@highwinds.com if you have any questions or issues.

Date: October 27, 2020
Start Time: 19:00 CST, 20:00 EST, 00:00 UTC
End Time: 22:00 CST, 23:00 EST, 03:00 UTC
Duration: 3 hours
Customer Impact: Customers may experience intermittent service interruptions for up to 30 minutes.
Posted on Oct 12, 14:23 UTC
Past Incidents
Oct 20, 2020

Unresolved incident: Degraded Performance in São Paulo POP.

Oct 19, 2020
Completed - The scheduled maintenance has been completed.
Oct 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 15:00 UTC
Scheduled - Highwinds Customers,

To help improve performance and reliability, Highwinds will conduct HCS maintenance in our Phoenix facility on October 19, 2020. The maintenance window will start at 10:00 CST (15:00 UTC) and should last approximately 3 hours.

During the maintenance window, HCS clusters may experience intermittent service interruptions for up to 30 minutes.
You can follow our status page status.stackpath.com for updates on maintenance.
Email support@highwinds.com if you have any questions or issues.

Date: October 19, 2020
Start Time: 10:00 CST, 11:00 EST, 15:00 UTC
End Time: 13:00 CST, 14:00 EST, 18:00 UTC
Duration: 3 hours
Customer Impact: Customers may experience intermittent service interruptions for up to 30 minutes.
Oct 6, 18:50 UTC
Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 04:01 UTC
Update - We are extending the maintenance window for Sao Paulo today. Maintenance in Sao Paulo is now expected to finish by 4:00 UTC. Work is continuing as expected and the potential impact will not change.
Oct 13, 18:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 00:01 UTC
Scheduled - StackPath Customers,

To improve performance and reliability, StackPath will begin rolling updates on Edge Compute hypervisors across several PoPs – beginning Tuesday,October 13, 2020, and ending Saturday, October 17, 2020. The long maintenance windows will ensure minimum disruption.

Each instance will experience approximately 5-10 minutes down time and may restart multiple times during the maintenance windows. Please plan accordingly.

Maintenance windows are as follows:

Tuesday, October 13, 2020

00:01 - 07:00 UTC

-New York
-Miami

19:00 - 02:00 UTC

-Amsterdam
-Sao Paulo

Wednesday, October 14, 2020

01:00 - 08:00 UTC

- Atlanta
- Ashburn
- Toronto

18:00 - 23:00 UTC

- Hong Kong
- Melbourne
- Tokyo
- Singapore

23:00 - 05:00 UTC

- Dallas
- Chicago

Thursday, October 15, 2020

16:00 - 00:00 UTC

- Stockholm
- Frankfurt

Friday, October 16, 2020

02:00 - 09:00 UTC

- Denver
- Seattle
- San Jose

19:00 - 00:00 UTC

- London
- Warsaw

Saturday, October 17, 2020

00:01 - 04:00 UTC

- Los Angeles
- Madrid

You can follow our status page https://status.stackpath.com/ for updates on the maintenance and email us at hi@stackpath.com / support@highwinds.com for any questions or issues.

Thank you,
StackPath Support
Sep 21, 14:09 UTC
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Resolved - This incident has been resolved.
Oct 13, 03:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 03:10 UTC
Identified - Our 3rd party vendor are having a maintenance on Paris region, which cause service interruption in our Paris POP. Some users may experience intermittent timeouts and increased latency.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Oct 13, 01:05 UTC
Oct 12, 2020

No incidents reported.

Oct 11, 2020
Resolved - This incident has been resolved.
Oct 11, 22:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 11, 21:56 UTC
Investigating - We are currently investigating Object Storage service interruption in the EU-Central-1 cluster. This is not affecting other object storage server locations.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at +1 (323) 313-1206.
Oct 11, 20:51 UTC
Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 00:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 UTC
Scheduled - Our engineers are performing a maintenance to improve load balancing performance in Warsaw. During this time traffic will be redirected to nearby POPs.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com / hi@stachpath.com or phone at 1-800-570-2253.
Oct 7, 14:41 UTC
Resolved - This incident has been resolved.
Oct 8, 00:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 00:04 UTC
Update - We are also aware this incident is impacting access to logs services. We continue to investigate and will update as soon as more information is available.
Oct 7, 23:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 23:01 UTC
Investigating - Our engineers are investigating an issue with servers currently being unreachable.
We will continue to post updates as we move towards resolution.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at +1 (323) 313-1206.
Oct 7, 22:30 UTC
Oct 7, 2020
Resolved - This incident has been resolved.
Oct 7, 00:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 23:27 UTC
Investigating - We are currently experiencing intermittent timeouts with connectivity to eu.hcs.hwcdn.net. We are working to resolve the issue and will update as soon as more information is available.
Oct 6, 20:30 UTC
Oct 6, 2020