StackPath and Highwinds Status
Update - Engineers have discovered an additional issue provisioning new container workloads and virtual machines in the JFK POP as well. Existing container workloads and virtual machines are expected to continue normal functionality. We will provide more updates as they become available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Dec 1, 22:10 UTC
Investigating - Engineers are currently investigating an issue provisioning new container workloads and virtual machines in IAD, DFW and ORD POPs. Existing container workloads and virtual machines are expected to continue normal functionality. We will provide more updates as they become available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Dec 1, 20:32 UTC
Asia Operational
TK - Tokyo, Japan Operational
SI - Singapore, Singapore Operational
SL - Seoul, Korea Operational
HK - Hong Kong, China Operational
North America Operational
AT - Atlanta, GA, United States Operational
CH - Chicago, IL, United States Operational
DA - Dallas, TX, United States Operational
DC - Washington, DC, United States Operational
DE - Denver, CO, United States Operational
LA - Los Angeles, CA, United States Operational
MI - Miami, FL, United States Operational
NY - New York, NY, United States Operational
PH - Phoenix, AZ, United States Operational
SE - Seattle, WA, United States Operational
SF - San Francisco, CA, United States Operational
SJ - San Jose, CA, United States Operational
TR - Toronto, Canada Operational
NA - Highwinds Cloud Storage Operational
Europe Operational
AM - Amsterdam, The Netherlands Operational
BR - Brussels, Belgium Operational
FR - Frankfurt, Germany Operational
LO - London, United Kingdom Operational
MA - Madrid, Spain Operational
PA - Paris, France Operational
SK - Stockholm, Sweden Operational
EU - Highwinds Cloud Storage Operational
WA - Warsaw, Poland Operational
ML - Milan, Italy Operational
Oceania Operational
ME - Melbourne, Australia Operational
SY - Sydney, Australia Operational
South America Operational
GI - Rio de Janeiro, Brazil Operational
SP - São Paulo, Brazil Operational
SC - Santiago, Chile Operational
LI - Lima, Peru Operational
BO - Bogota, Colombia Operational
EZ - Buenos Aires, Argentina Operational
Systems Degraded Performance
Billing Operational
striketracker.highwinds.com Operational
StrikeTracker API Operational
Ticketing System Operational
Highwinds.com Operational
Purge and Provisioning Operational
control.stackpath.com Operational
DNS Operational
WAF Operational
Monitoring Operational
Serverless Scripting Operational
Edge Computing - VMs Degraded Performance
Edge Computing - Containers Degraded Performance
Object Storage - US-East Operational
Object Storage - US-West Operational
Object Storage - EU-Central Operational
Raw Logs Operational
Object Storage - Provisioning Operational
Help Center Operational
CDN Operational
SSL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021
Resolved - We have resolved the issue with adding or updating serverless scripts through the portal.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Dec 1, 13:49 UTC
Monitoring - The issue was identified and fixed by our engineers. We are continuing to monitor our systems to ensure they remain stable.
Dec 1, 13:08 UTC
Investigating - Stackpath is currently experiencing issues with adding or updating serverless scripts through the portal. We are working to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Dec 1, 12:06 UTC
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 UTC
Scheduled - To help improve performance and reliability, StackPath will conduct a network maintenance in our Tokyo POP on November 29th, 2021. The maintenance window will start at 05:00 PM UTC and will last 4 hours.

There is no expected customer impact during this maintenance.

Planned Start Time: 29/Nov/21 5:00 PM UTC
Planned End Time: 29/Nov/21 9:00 PM UTC
Duration: 4 hours


If you have questions, our Support team is available 24/7 through email at hi@stackpath.com / support@highwinds.com or phone at 1-800-570-2253.
Nov 23, 20:32 UTC
Resolved - This incident has been resolved.
Nov 29, 15:14 UTC
Monitoring - SP// portal login issues have been fixed and we are closely monitoring the status.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or via live chat or phone at 1-800-570-2253.
Nov 29, 13:05 UTC
Identified - SP// login issues still persists. We are still working to resolve this issue.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or via live chat or phone at 1-800-570-2253.
Nov 29, 11:47 UTC
Monitoring - SP// portal login issues have been fixed and we are closely monitoring the status.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or via live chat or phone at 1-800-570-2253.
Nov 29, 10:48 UTC
Update - We are continuing to investigate this issue.
Nov 29, 10:35 UTC
Investigating - We are observing SP// portal login issues. Our Engineers are looking into the issue and will provide updates once new details have been provided

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or via live chat or phone at 1-800-570-2253.
Nov 29, 10:02 UTC
Nov 28, 2021

No incidents reported.

Nov 27, 2021
Resolved - This incident has been resolved.
Nov 27, 23:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 21:13 UTC
Identified - One of our providers is experiencing an issue in their network which is causing monitoring false positives mostly for the following locations:
* Madrid
* Moscow
* Stockholm
* Viña del Mar

The issue is being fixed now and we are closely monitoring the performance.
Nov 27, 20:37 UTC
Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Resolved - This incident has been resolved.
Nov 18, 14:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 12:25 UTC
Investigating - Engineers are currently investigating an issue provisioning new container workloads. Existing workloads are expected to continue normal functionality. Existing virtual machines and new creations should not be affected. We will provide more updates as they become available.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Nov 18, 11:47 UTC
Resolved - This incident has been resolved.
Nov 18, 13:10 UTC
Identified - The issue has been resolved.
Nov 18, 11:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 11:39 UTC
Identified - We are aware of the connection timeouts in our Madrid PoP and our engineers are working on mitigating the issue. We will post updates as we move towards resolution.

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Nov 18, 10:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:00 UTC
Scheduled - We will be performing maintenance on our Amsterdam PoP. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

Timeframe of maintenance
Start: 18/Nov/2021 0200 UTC
End: 18/Nov/2021 0500 UTC

If you have questions, our Support team is available 24/7 through email at hi@stackpath.com or phone at 1-800-570-2253.
Nov 5, 12:54 UTC