StackPath and Highwinds Status
Monitoring - A fix has been implemented and we are closely monitoring results.
Sep 20, 20:51 UTC
Identified - We have identified the root cause and are working to mitigate customer impact. We will continue to provide updates throughout the process.
Sep 20, 19:58 UTC
Update - Stackpath's Network Engineering, Development and System Engineering teams are continuing to investigate the degraded performance in Amsterdam. We will continue to provide updates to the status as we have them.
Sep 20, 19:32 UTC
Update - We are still investigating the degraded performance in Amsterdam. We will continue to provide updates as we have more information.
Sep 20, 18:48 UTC
Update - We are still investigating the degraded performance in Amsterdam. We will continue to provide updates as we have more information.
Sep 20, 18:09 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Amsterdam PoP. We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 20, 17:33 UTC
Asia Operational
MN - Manila, Philippines   Operational
TK - Tokyo, Japan   Operational
SI - Singapore, Singapore   Operational
SL - Seoul, Korea   Operational
HK - Hong Kong, China   Operational
North America Operational
AT - Atlanta, GA, United States   Operational
CH - Chicago, IL, United States   Operational
DA - Dallas, TX, United States   Operational
DC - Washington, DC, United States   Operational
MI - Miami, FL, United States   Operational
NY - New York, NY, United States   Operational
PH - Phoenix, AZ, United States   Operational
SE - Seattle, WA, United States   Operational
SF - San Francisco, CL, United States   Operational
SJ - San Jose, CL, United States   Operational
NA - Highwinds Cloud Storage   Operational
LA - Los Angeles, CA, United States   Operational
TR - Toronto, Canada   Operational
Europe Operational
AM - Amsterdam, The Netherlands   Operational
BR - Brussels, Belgium   Operational
FR - Frankfurt, Germany   Operational
LO - London, United Kingdom   Operational
MA - Madrid, Spain   Operational
PA - Paris, France   Operational
SK - Stockholm, Sweden   Operational
EU - Highwinds Cloud Storage   Operational
WA - Warsaw, Poland   Operational
ML - Milan, Italy   Operational
Oceania Operational
ME - Melbourne, Australia   Operational
SY - Sydney, Australia   Operational
South America Operational
RJ - Rio de Janeiro, Brazil   Operational
SP - São Paulo, Brazil   Operational
Systems Operational
Billing   Operational
striketracker.highwinds.com   Operational
StrikeTracker API   Operational
Ticketing System   Operational
Highwinds.com   Operational
Purge and Provisioning   Operational
control.stackpath.com   Operational
DNS   Operational
WAF   Operational
Monitoring   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a emergency hardware maintenance on our Dallas PoP:

Start Date: Wednesday 21-Sept-2018 10:00:00 UTC

We will update the status page as soon as the maintenance has been completed.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Sep 18, 23:48 UTC
Important StackPath Maintenance Sep 27, 10:00-11:00 UTC
StackPath will conduct maintenance impacting both Highwinds and StackPath customers. This maintenance will improve the performance of internal message bus systems, which will result in faster processing of purges, CDN configuration changes and more.

Highwinds Customers
During this maintenance, the ability to access StrikeTracker will be disabled and customers will be unable to purge files and make changes to CDN and SSL. If you use the API, your requests will receive an HTTP XXX response code. These requests will need to be made again if you want them to be processed.

StackPath Customers
During this maintenance, the ability to make changes to CDN configuration, make SSL configuration changes, or purge files will be disabled. Request made during the maintenance window will need to be submitted again after the maintenance is over.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Sep 12, 19:18 UTC
Past Incidents
Sep 20, 2018
Resolved - This incident has been resolved.
Sep 20, 03:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 02:00 UTC
Update - We are continuing to investigate this issue.
Sep 19, 22:08 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our San Jose PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 19, 21:34 UTC
Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 14:00 UTC
Scheduled - Our Infrastructure team will be decommissioning our San Jose 2 (SJ2) PoP. During this maintenance the PoP will be removed from service while we migrate our hardware to a new cage to be used as extra capacity in our San Jose 3 (SJ3) PoP. Traffic will be routed to the nearest PoP while this work is being performed.
Sep 7, 01:15 UTC
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 01:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:11 UTC
Scheduled - We are performing maintenance on our Dallas PoP. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.
Sep 17, 19:10 UTC
Sep 17, 2018
Resolved - This incident has been resolved.
Sep 17, 19:04 UTC
Monitoring - Fix is implemented and ticketing system vendor is monitoring the issue.
Sep 17, 17:55 UTC
Identified - We are currently experiencing issues with our ticketing system vendor. In the meantime, you may reach out to our support via live chat through your StackPath account.
Sep 17, 15:51 UTC
Sep 16, 2018
Resolved - This incident has been resolved.
Sep 16, 17:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 16:40 UTC
Update - The backlog has cleared in our London PoP.
Sep 16, 16:40 UTC
Update - The backlog is decreasing in our London PoP. Customers still can see delayed logs from this PoP.
Sep 16, 15:13 UTC
Investigating - We are currently experiencing a delay in raw logs due to an ongoing issue. You can expect delayed logs from our London POP while we work on mitigating this backlog.
Sep 16, 12:47 UTC
Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 11, 19:46 UTC
Sep 13, 2018
Resolved - After monitoring performance in London, we can confirm this incident is resolved.
Sep 13, 16:24 UTC
Monitoring - London has been placed back in the production rotation. We will continue to monitor services and update accordingly.
Sep 13, 12:23 UTC
Identified - We have identified a configuration issue that caused traffic shift in multiple PoPs. StackPath is currently working to bring the impacted PoPs back into service now and will continue to update as more information becomes available. All traffic is being routed to the next closest PoP and customer impact should be mitigated
Sep 13, 11:56 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our London PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of production rotation we are routing all traffic to the next closest location.
Sep 13, 10:59 UTC
Resolved - After monitoring performance in Paris, we can confirm this incident is resolved.
Sep 13, 16:24 UTC
Monitoring - We have identified a configuration issue that caused traffic shift in multiple PoPs. StackPath is currently working to bring all impacted PoPs back into service now and will continue to update as more information becomes available. Traffic to our Paris PoP has been restored and customer impact has ended.
Sep 13, 11:55 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Paris PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.
Sep 13, 11:02 UTC
Resolved - After monitoring performance in Stockholm, we can confirm this incident is resolved.
Sep 13, 16:24 UTC
Monitoring - Stockholm has been placed back in the production rotation. We will continue to monitor services and update accordingly.
Sep 13, 12:28 UTC
Identified - We have identified a configuration issue that caused traffic shift in multiple PoPs. StackPath is currently working to bring the impacted PoPs back into service now and will continue to update as more information becomes available. All traffic is being routed to the next closest PoP and customer impact should be mitigated
Sep 13, 11:55 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Stockholm PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.
Sep 13, 11:04 UTC
Resolved - After monitoring performance in Miami, we can confirm this incident is resolved.
Sep 13, 16:23 UTC
Monitoring - Miami has been returned to the production rotation. We will be monitoring performance and will update accordingly.
Sep 13, 13:54 UTC
Identified - We have identified a configuration issue that caused traffic shift in multiple PoPs. StackPath is currently working to bring the impacted PoPs back into service now and will continue to update as more information becomes available. The Miami PoP has been removed from our production rotation and all traffic is being routed to the next closest PoP.
Sep 13, 12:08 UTC
Resolved - After monitoring performance in Madrid, we can confirm this incident is resolved.
Sep 13, 16:23 UTC
Monitoring - Madrid has been placed back in the production rotation. We will continue to monitor services and update accordingly.
Sep 13, 14:56 UTC
Identified - We have identified a configuration issue that caused traffic shift in multiple PoPs. StackPath is currently working to bring the impacted PoPs back into service now and will continue to update as more information becomes available. All traffic is being routed to the next closest PoP and customer impact should be mitigated
Sep 13, 11:56 UTC
Investigating - We are currently experiencing degraded performance and provisioning issues on our Madrid PoP. We will update our status page as soon as more information becomes available.

While this PoP is out of the production rotation we are routing all traffic to the next closest location.
Sep 13, 11:00 UTC
Resolved - This incident has been resolved.
Sep 13, 05:18 UTC
Monitoring - Our engineers have implemented a fix. We are closely monitoring for any additional issues.
Sep 13, 03:39 UTC
Investigating - We are currently experiencing performance issues on our Sao Paulo PoP. We will update our status page as soon as more information becomes available.

We are routing all traffic to the next closest location.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 13, 00:57 UTC
Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 03:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 16:14 UTC
Investigating - We are currently experiencing issues with CDN purging and configuration requests. We are working on resolving this issue and are updating our status page as more information becomes available.
Sep 11, 15:17 UTC
Sep 11, 2018
Resolved - This incident has been resolved.
Sep 11, 21:12 UTC
Update - We have mitigated the storage issue and are monitoring the health of the cluster.
Sep 10, 23:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 11:10 UTC
Update - Some of our customers may still see issues with 503 status codes on uploads to our HCS platform in the US. We are currently working on some disk optimizations and the errors are expected to cease within the next 24 hours after our work has been completed.
Sep 8, 22:01 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 8, 17:57 UTC
Investigating - We are aware that few customers are experiencing 503 error messages when attempting to upload specific files to Highwinds Cloud Storage. We are currently working on determining the cause of this issue and possible solutions. If you have any questions feel free to reach out to our support team at support@highwinds.com.
Sep 8, 11:45 UTC
Sep 9, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Resolved - This incident has been resolved.
Sep 6, 16:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 03:58 UTC
Identified - StackPath is currently experiencing issues with HTTP/2 in the New York PoP. We have been working diligently with our engineers to resolve the issue and will update as soon as more information is available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Sep 6, 02:48 UTC