StackPath and Highwinds Status
Update - We are continuing to monitor for any further issues.
Aug 17, 00:10 UTC
Monitoring - Our engineering team were performing some proactive work in our Sydney PoP which unfortunately resulted in the PoP becoming unavailable. The changes that resulted in this have been reverted and we're now seeing traffic return to the PoP. Any traffic during the downtime would have been served from another nearby PoP.
Aug 17, 00:10 UTC
Asia Under Maintenance
MN - Manila, Philippines   Under Maintenance
TK - Tokyo, Japan   Operational
SI - Singapore, Singapore   Operational
SL - Seoul, Korea   Operational
HK - Hong Kong, China   Operational
North America Operational
AT - Atlanta, GA, United States   Operational
CH - Chicago, IL, United States   Operational
DA - Dallas, TX, United States   Operational
DC - Washington, DC, United States   Operational
MI - Miami, FL, United States   Operational
NY - New York, NY, United States   Operational
PH - Phoenix, AZ, United States   Operational
SE - Seattle, WA, United States   Operational
SF - San Francisco, CL, United States   Operational
SJ - San Jose, CL, United States   Operational
NA - Highwinds Cloud Storage   Operational
LA - Los Angeles, CA, United States   Operational
TR - Toronto, Canada   Operational
Europe Operational
AM - Amsterdam, The Netherlands   Operational
BR - Brussels, Belgium   Operational
FR - Frankfurt, Germany   Operational
LO - London, United Kingdom   Operational
MA - Madrid, Spain   Operational
PA - Paris, France   Operational
SK - Stockholm, Sweden   Operational
EU - Highwinds Cloud Storage   Operational
WA - Warsaw, Poland   Operational
ML - Milan, Italy   Operational
Oceania Operational
ME - Melbourne, Australia   Operational
SY - Sydney, Australia   Operational
South America Operational
RJ - Rio de Janeiro, Brazil   Operational
SP - São Paulo, Brazil   Operational
Systems Operational
Billing   Operational
striketracker.highwinds.com   Operational
StrikeTracker API   Operational
Ticketing System   Operational
Highwinds.com   Operational
Purge and Provisioning   Operational
control.stackpath.com   Operational
DNS   Operational
WAF   Operational
Monitoring   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
A network provider will be performing maintenance that will affect our Rio De Janeiro and Sao Paulo PoP's. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Aug 14, 23:14 UTC
A network provider will be performing maintenance that will affect our Rio De Janeiro and Sao Paulo PoP's. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Aug 15, 00:40 UTC
A network provider will be performing maintenance that will affect our Chicago and Seattle PoP's. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Aug 15, 00:46 UTC
A network provider will be performing maintenance that will affect our Los Angeles and Phoenix PoP's. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Posted on Aug 15, 00:56 UTC
We will be undergoing scheduled maintenance during this time. Purge requests and configuration updates will not be available during this maintenance window.
Posted on Aug 13, 11:10 UTC
Past Incidents
Aug 16, 2018
Completed - The scheduled maintenance has been completed.
Aug 16, 22:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 14:10 UTC
Scheduled - We will be performing maintenance on our Toronto PoP. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Aug 16, 14:00 UTC
Aug 15, 2018
Resolved - This incident has been resolved.
Aug 15, 11:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 07:48 UTC
Identified - We are currently experiencing degraded performance in the DC, Amsterdam, and Frankfurt PoP's due to network vendor outage and customers may see increased latency in some CDN and Origin Shield requests. We are working to mitigate the impact of this issue as quickly as possible and will update as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Aug 15, 03:32 UTC
Aug 14, 2018
Resolved - This issue has been resolved. Thank you all for your patience.
Aug 14, 00:47 UTC
Update - We are continuing to investigate and will update as soon as more information is available.
Aug 10, 14:06 UTC
Investigating - We are currently experiencing degraded performance in our Toronto POP. The traffic is being currently re-routed to nearby PoPs, and we will update our status page as soon as more information becomes available.
Aug 10, 08:10 UTC
Aug 13, 2018
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 10:00 UTC
Scheduled - We will be conducting important maintenance that will require both our Legacy Highwinds Portal (StrikeTracker) and the StackPath Control Panel (Control.stackpath.com) to be placed into maintenance mode during this maintenance.
Aug 3, 14:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 UTC
In progress - Scheduled maintenance is postponed for 24 hours. We will provide updates as necessary.
Aug 14, 10:00 UTC
Scheduled - Scheduled maintenance is postponed for 24 hours. We will provide updates as necessary.
Aug 14, 10:00 UTC
In progress - Scheduled maintenance is postponed for 24 hours. We will provide updates as necessary.
Aug 14, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 19:32 UTC
Scheduled - We will be undergoing scheduled maintenance during this time. Purge requests and configuration updates will not be available during this maintenance window.
Aug 2, 02:30 UTC
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 9, 21:49 UTC
Aug 8, 2018
Completed - The scheduled maintenance has been completed.
Aug 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 14:00 UTC
Scheduled - We will be performing maintenance on our Melbourne PoP. Traffic will be shifted over to nearby locations which might cause customers to experience slightly higher than normal latency during this maintenance.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Aug 7, 23:07 UTC
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018
Resolved - This incident has been resolved.
Aug 4, 22:47 UTC
Update - We are continuing to monitor for any further issues.
Aug 4, 20:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 19:59 UTC
Investigating - We are currently experiencing degraded performance in our Sao Paulo POP. We are currently investigating the issue and we will update our status page as soon as more information becomes available.
Aug 4, 18:50 UTC
Resolved - This incident has been resolved.
Aug 4, 02:51 UTC
Monitoring - A fix has been implemented and performance is back to normal in our Chicago POP.
Aug 4, 01:25 UTC
Investigating - We are currently experiencing degraded performance on our Chicago PoP. We will update our status page as soon as more information becomes available.

If you have questions, our Support team is available 24/7 through email at support@highwinds.com or phone at 1-800-570-2253.
Aug 3, 18:39 UTC
Aug 3, 2018
Resolved - This incident has been resolved.
Aug 3, 17:40 UTC
Identified - We've discovered a connection issue that is preventing ingest on CDN4 nodes in this pop. engineers are currently working to mitigate the issue.
Aug 3, 15:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 14:56 UTC
Investigating - We are currently experiencing degraded performance on our Sydney,
Hong Kong, Tokyo and Singapore PoPs on our new platform. We are currently investigating the issue and we will update our status page as soon as more information becomes available.
Aug 3, 14:56 UTC
Resolved - This incident has been resolved.
Aug 3, 04:31 UTC
Monitoring - The backlogs have cleared in our Frankfurt and Chicago POPs.
Aug 3, 03:28 UTC
Identified - Backlogs are currently clearing in our Frankfurt and Chicago POPs.
Aug 2, 23:57 UTC
Investigating - We are currently experiencing a delay in raw logs due to an ongoing maintenance. You can expect delayed logs from our Frankfurt and Chicago POPs while we work on mitigating this backlog.
Aug 2, 20:41 UTC